Healthcare design that delivers outcomes

See how we've helped healthcare organizations improve patient experiences, streamline provider workflows, and achieve measurable results.

Patient Experience

Patient Portal Redesign for Regional Health System

Challenge

A regional health system serving over 500,000 patients struggled with low patient portal adoption (22%) and high support call volume. Patients found the portal confusing and couldn't complete basic tasks like scheduling appointments or accessing test results.

Our Approach

  • Conducted user research with 40+ patients across diverse demographics
  • Observed provider workflows and support call patterns
  • Mapped current vs. ideal patient journeys
  • Designed and tested new information architecture
  • Created accessible, mobile-first interface
  • Developed design system for consistency

Solution

We redesigned the entire portal experience with clear navigation, simplified workflows, and accessible design. Key features included one-tap appointment scheduling, conversational test result presentation, and plain-language health education.

87%
increase in portal adoption
64%
reduction in support calls
92%
task completion rate
WCAG 2.1 AA
accessibility compliance
4.5/5
patient satisfaction rating

"Alphafox transformed our patient portal from a frustration point into a competitive advantage. Their research-driven approach and healthcare expertise made all the difference."

— Chief Digital Officer, Regional Health System
Black patient using digital health portal
African American using mobile health app
Digital Health Product

Chronic Disease Management App for Digital Health Startup

Challenge

A digital health startup needed to design a diabetes management app that would achieve FDA clearance while actually fitting into patients' lives—and keeping them engaged beyond the first week.

Our Approach

  • Conducted ethnographic research with people managing diabetes
  • Mapped the daily reality of chronic disease management
  • Designed for long-term adherence, not just launch excitement
  • Built in behavioral science principles
  • Ensured FDA compliance from day one
  • Validated through extensive usability testing

Solution

We created a diabetes management app that feels supportive, not burdensome. Smart defaults reduce data entry. Encouragement replaces judgment. Integration with continuous glucose monitors provides context without overwhelm.

FDA
clearance on first submission
73%
daily active use after 6 months
45%
improvement in medication adherence
89%
user satisfaction

"Alphafox understood both the regulatory requirements and the human requirements. They designed a product that's not just compliant—it's loved by users."

— Founder & CEO, Digital Health Startup
Black healthcare provider using EHR system
Provider Experience

Provider Experience Optimization for Hospital System

Challenge

Provider burnout was rising, with documentation burden cited as the primary factor. The hospital system needed to redesign clinical workflows and EHR interactions to give providers time back.

Our Approach

  • Shadowed providers across specialties
  • Timed and analyzed documentation workflows
  • Identified redundant data entry and unnecessary clicks
  • Co-designed solutions with clinical teams
  • Prototyped and tested improvements
  • Measured time savings

Solution

We streamlined clinical documentation, reduced redundant fields, and redesigned order entry flows. Smart defaults and intelligent templates reduced clicks by 60% while maintaining compliance.

40%
reduction in documentation time
8,000+
clicks eliminated per provider per week
15%
improvement in provider satisfaction
Zero
increase in documentation errors
45 min
returned to patient care per day

"Alphafox gave us back time with our patients. That's not just operational efficiency—that's why we became doctors."

— Chief Medical Officer, Hospital System
African American patient in telehealth consultation
Telehealth Design

Telehealth Platform for Multi-Specialty Practice

Challenge

A multi-specialty practice needed to rapidly deploy telehealth during the pandemic, but their initial solution had poor patient adoption and frustrated providers. They needed a complete redesign that worked for diverse patient populations and clinical specialties.

Our Approach

  • Analyzed failed telehealth sessions to identify barriers
  • Researched technology access across patient populations
  • Designed for low digital literacy and limited bandwidth
  • Created specialty-specific workflows
  • Built comprehensive pre-visit testing and support
  • Ensured HIPAA compliance and accessibility

Solution

We designed a telehealth platform that removes technical barriers. Clear pre-visit instructions, automated connection testing, one-click join, and real-time technical support ensure successful visits across all patient populations.

95%
successful connection rate
78%
reduction in no-shows
4.7/5
patient satisfaction
85%
of patients prefer to continue telehealth

"Alphafox didn't just make our telehealth work—they made it equitable. Patients who struggled with technology now successfully connect on their first try."

— Practice Administrator, Multi-Specialty Practice
Healthcare website design and digital planning
Web Experience

Website Redesign for Community Health System

Challenge

A community health system's outdated website was failing to serve its diverse patient population. Navigation was confusing, content wasn't accessible, and mobile experience was poor. The website wasn't reflecting the quality of care provided.

Our Approach

  • Conducted user research with patients and community members
  • Audited existing content and information architecture
  • Designed mobile-first responsive experience
  • Rewrote content for health literacy and cultural sensitivity
  • Ensured full WCAG 2.1 AA compliance
  • Integrated appointment scheduling and wayfinding

Solution

We created a welcoming, accessible website that reflects the health system's commitment to community care. Clear pathways guide patients to the right services, multilingual content serves diverse populations, and integrated tools make scheduling and navigation simple.

156%
increase in online appointment scheduling
68%
improvement in mobile engagement
3x
increase in time on site
100%
WCAG 2.1 AA compliance

"Our new website finally represents the quality and compassion of our care. Patients tell us they can actually find what they need."

— Chief Experience Officer, Community Health System

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